Vizto Support

Email vuduykien@gmail.com — we read everything.

Why was my export blocked?

Vizto refuses to export a photo that would fail the standard instead of quietly producing a bad file. The two honest blockers are: not enough room around your face to frame the head correctly (step back or leave more space above your head), and source resolution too low for a sharp print (move closer or use a higher-resolution photo).

My country says photos must be taken by a studio

Some countries do not accept self-taken photos; Vizto shows a warning on those standards. The warning reflects the official rule — Vizto cannot make a self-taken photo acceptable there.

How do purchases work?

Everything is a one-time purchase — there is no subscription. Single and 3-photo credits are delivered to the iPhone they were bought on. The lifetime unlock belongs to your Apple Account: use Restore Purchases on a new iPhone to bring it across.

Will my photo be accepted?

Vizto checks your photo against the published standard, but acceptance is always decided by the issuing authority. Verify current requirements on your country's official website before submitting, especially for online applications.